Diploma in Customer Service and Hostess Service
The Diploma in Customer Service and Hostess Service is a 100% online specialised diploma (450 hours, 36 weeks) for anyone who wants to build a career in customer service and hostess service. You learn through practical modules and real case studies, guided by tutors with industry experience, and finish with a final project.
New intake every two months · Interest-free payment plans · ESINEV certificate of completion (non-degree).

Overview
This diploma is designed to provide participants with the essential skills to deliver exceptional service in events and customer service situations. Throughout the programme, students will learn communication, hospitality, and event management techniques that are essential in the world of hostesses and customer service.
Studying from the UK
This programme is delivered 100% online in English, so you can study from anywhere in the UK — London, Manchester, Birmingham, Glasgow or Belfast — and fit your learning around work. The skills covered apply directly to events across the UK, from conferences and exhibitions to weddings and festivals. Fees are shown in pounds sterling (GBP) and can be spread with interest-free instalments.
About your certificate
ESINEV programmes are non-degree professional training delivered 100% online. On completion you receive an ESINEV certificate of completion. ESINEV is a private online training provider: this programme is not a UK degree and is not regulated by Ofqual or the Office for Students (OfS).
Your learning path
Curriculum
• Customer service and hospitality
• Event management and protocol
• Public relations skills
• Problem resolution challenging problems and situations
Study plan:
Module 1: Fundamentals of customer service
• Submodule 1.1: importance of customer service in the context of events.
• Submodule 1.2: basic principles of customer service.
• Submodule 1.3: ethics and professionalism in the hostess service.
Module 2: Communication skills
• Submodule 2.1: development of verbal and non-verbal skills.
• Submodule 2.2: Active listening and empathy in interaction with clients.
• Submodule 2.3: Effective management of difficult situations and conflict resolution.
Module 3 :Knowledge of the product or event
• Submodule 3.1: training in the details and objectives of the event.
• Submodule 3.2: mastery of the information about promoted products or services.
• Submodule 3.3: adaptation of the information according to the profile of the attendees.
Module 4: Guest management and attendance personalized
• Submodule 4.1: reception and registration of guests.
• Submodule 4.2: personalized assistance according to specific needs.
• Submodule 4.3 : coordination with other professionals in guest management.
Module 5: Coordination of events and logistics
• Submodule 5.1: planning and coordination of activities during events.
• Submodule 5.2: management of unforeseen events and last minute changes.
• Submodule 5.3: effective collaboration with other event professionals.
Module 6: Service evaluation and continuous improvement
• Submodule 6.1: service quality evaluation methods.
• Submodule 6.2: Customer feedback and analysis of results.
• Submodule 6.3: Implementation of improvements based on feedback.
Complementary activities:
• Simulations of customer service situations in the context of events.
• Coordination and logistics practices in simulated events.
• Participation in real events to apply the knowledge acquired.
Evaluation :
• Presentation of practical projects on the application of customer service techniques at events.
• Theoretical exams on key concepts in customer service and hostess service.
• Performance evaluation in simulated and real situations.
Additional resources:
• Recommended readings on customer service and hostess service.
• Practical sessions on image and personal style advice.
• Interviews with leading professionals in the field of customer service and hostess services.
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How you learn
Virtual campus available 24/7 on any device.
Personal follow-up and feedback on your work.
Flexible schedule that fits around your job.
Apply what you learn to a real events case.
Nearby You will get the support of our highly trained teachers, who will expedite your academic development, as well as the guidance of a backup mentor to assist you in achieving your goals.
Practical Our academic virtual space will be your main educational platform, where you will find all the programs you will take. In addition, you will have access to the electronic library, an online society to interact with other trainees and support accessible at all times.
Career paths
Admissions
- Request information
Leave your details and an adviser will contact you.
- Guidance call
We review your profile and career goals.
- Enrolment and access
Secure your place and get access to the campus.
Subsequently, an advisory meeting will be scheduled focused on answering your questions. questions and clarify any uncertainties you may have.
Finally, a second call will be held in which all your concerns will be resolved and you will receive personalized guidance regarding everything you require.
Documentation If the program fits you, proceed to apply for your candidacy by sending the specific documentation to your personal advisor. If the project is to your liking, continue with the application for your candidacy , sending us the following documentation.
• Admission form
• Photocopy of your ID
• Curriculum vitae
• Previous studies
• Letter recommendation (optional)
Requirements to study Formalization of the place reservation through our different payment methods
• Direct debit.
• Credit card.
• Virtual payment.
Fees & payment
Indicative instalment. Please confirm payment terms with the admissions team.
At Esinev Education in collaboration with ISEIE Innovation School, we are dedicated to ensuring your future by offering you a wide range of university scholarships and financial aid so that you can receive the best education without obstacles. Our scholarships and grants are available to everyone, regardless of your profile, as we have various options to adapt to your personal circumstances. Explore all the information about our scholarships and aid, and choose the one that best suits your needs to ensure your academic training.
Academic excellence The scholarship for Students with an outstanding academic record is awarded to those students who have demonstrated outstanding performance in their studies. This scholarship recognizes and rewards the effort, dedication and academic achievements of outstanding students.
Scholarship for people over 45 The scholarship for People over 45 is a unique opportunity designed specifically for people who want to resume their higher studies after having passed a certain stage of their life. This scholarship is aimed at those individuals who, despite not having had the opportunity to obtain a university education at the time, wish to acquire new knowledge and skills to advance their career or explore new professional horizons.
Scholarship for those under 25 The scholarship for young people under 25 is designed to support this specific age group in their pursuit of higher education. This scholarship provides opportunities and financial resources to help young people overcome economic barriers and access quality education. We value the potential and commitment of young people in their academic and professional development, which is why this scholarship is awarded to those who demonstrate outstanding academic performance, as well as strong motivation and dedication to achieve their educational goals. We are committed to supporting talented young people and providing them with the necessary tools so they can make the most of their potential and achieve a successful future.
Woman Leader Scholarship The “Women and Leadership” scholarship is designed to support and empower women who demonstrate strong leadership potential in their fields of study. This scholarship offers the opportunity to receive a quality education and develop leadership skills to help women excel in their careers and challenge gender stereotypes.
Entrepreneurship Scholarships The scholarship is aimed at those people who are working on projects or ventures that seek to generate a positive impact on the world. It is designed to support those individuals committed to making the world a better place through their initiatives.
Large Family The scholarship is specially designed for those students who belong to a large family, recognizing and supporting the special circumstances they face in terms of financial resources and family responsibilities.
Self-Employed Scholarship The “Self-Employed Scholarship” is financial aid designed to support entrepreneurs and self-employed workers in their professional development and business growth. This scholarship offers financial support to cover expenses related to the training, advice and resources necessary to strengthen your business skills and competencies.
Job integration scholarship (for unemployed) The job integration scholarship is specifically designed to help unemployed people reintegrate into the labor market. This scholarship provides additional financial support and resources to ease the transition to new employment.
Frequently asked questions
Is this an official degree?
On completion you receive an ESINEV certificate. It is not an official degree; recognition can be assessed depending on the programme you complete and local regulations.
How long is it and how many hours?
Duration: 24 weeks. Study load: 450 hours, designed to fit around your work.
Is it taught online?
Yes. It is 100% online, with a virtual campus, downloadable materials and tutoring from industry professionals.
Can I pay in instalments?
Yes. Payment: 5 months. The admissions team will confirm the terms.
When can I start?
New intakes open every two months. Request information to secure a place in the next one.
Shall we talk about your future in events?
Leave your details and an adviser will walk you through the programme, dates and payment options.
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